Please note that the act of you signing for your product/s on delivery is your acceptance that damage has not occurred in shipping. In the case of product pick up from Smart Cut factory, the act of you signing for your product/s on pick-up is your acceptance that the product/s are free from damage. In the unlikely event that a delivered product is faulty or damaged, we will exchange it with a like for like replacement or provide you with a full refund, as long as we are notified of the product’s fault prior to delivery being accepted.
In such a case we will ask you to email us with photographs of the offending item (s) and on approval from our Quality control officer we will happily process replacement part(s) for delivery to you.
Smart Cut will not be responsible for any removal, installation and/or setup costs incurred during and in relation to any replacement of product. We will not, under this Manufacturer’s Warranty, be responsible for consequential damages (such as loss of use) inconvenience, loss or damage to personal property, whether direct, indirect or economic.
Smart Cut’s responsibility will not, under this Manufacturer’s Warranty, exceed the purchase price of the product or its replacement. We reserve the right to arrange for inspection of any claimed faulty or damaged products prior to agreeing to any part-refund, full refund or product exchange.
Any approved refunds will be made to the account used to purchase the product. Please contact us if you require any clarification on this policy.